TLT-Turbo GmbH Continues to Show Resilience Through COVID-19 Pandemic

Following the first official response statement on the global coronavirus pandemic, TLT-Turbo has continued to prove operational resilience in its operations across the globe. This is largely due to the efforts of the TLT-Turbo global team and the implementation of various innovative measures including remote service support and virtual model acceptance testing. These factors have allowed TLT-Turbo to continue providing the high level of service that their clients have come to expect – with some formally showing their appreciation for the ways in which TLT-Turbo’s support has contributed to their operational continuity.

In the three months since TLT-Turbo released their initial COVID-19 response statement, they have announced several new contracts for high profile clients across the globe. Most notably this includes the supply of Sinter fans and two CDQ fans for various clients in China and an order for low flow MVR fans to a client in Colombia.

TLT-Turbo, Global Co-Managing Director, Rainer Redinger: “We knew that to a large extent our resilience in the face of such a significant global challenge would stem from the expertise and commitment of the TLT-Turbo global team. Securing of these orders demonstrates the perseverance of the sales representatives and engineers involved and speaks to the reliability of our products on the market. These same factors will ensure that we endure through the COVID-19 pandemic and current global market downturns and emerge stronger than ever.”

Travel restrictions imposed around the globe, posed a challenge to the delivery of
TLT-Turbo services and fans. TLT-Turbo implemented Remote Service Support that facilitates remote service, maintenance, repairs and troubleshooting. Using an audio-visual connection that allows the exchange of images and data between TLT-Turbo experts and customers, TLT-Turbo’s team can guide customers through the process of making simple repairs and adjustments in real time.

Along with this, to facilitate the delivery and commissioning of new fans, TLT-Turbo’s R&D team have also rolled out Virtual Model Acceptance Testing. TLT-Turbo made aerodynamic model acceptance measurements and final acceptance testing available for customers to attend virtually. They are now done through software that combines video conferences with a connection to virtual reality on smartphones, tablets, smart glasses or a video screen.

“This is a major advancement in the digitalization of our offering. In future, even as we move into a post-COVID world, these platforms will remain an alternative option to conventional model acceptance testing, trouble shooting, repairs, inspections and many other services for all customers as it saves them both time and money,” Mr. Redinger explains.

These efforts add to the crucial support of the regional TLT-Turbo offices across the globe that are starting to re-opening following various national lockdowns.
TLT-Turbo Africa has been operational through the continuing national lockdown in South Africa that was instituted on 26 March 2020. They have been registered as an essential service which allows for manufacturing activities with 30% of their usual staff complement per shift. “We are currently on a two-shift system of six hours per shift for operational staff. Even with limited staff, we have managed to make key deliveries to our customers,” says TLT-Turbo Managing Director, Christo Gelderblom who goes to explain that strict hygiene and safety protocols are being adhered to and that non-essential staff are still working from home. “We have received a number of orders since we returned to work and are expecting a few more in the weeks to come as South Africa’s lockdown alert levels are being lowered.”

In Korea, TLT-Turbo representatives have been able to recommence visits and meetings at client sites while adhering to strict hygiene, prevention and social distancing measures. The regional office has reported that they are almost back to business as usual while taking every measure to protect the health and safety of their staff. Their manufacturing facility continues to be fully operational.

Currently, TLT-Turbo manufacturing facilities in the USA, Germany and China are also operational. TLT-Turbo Global Co-Managing Director, Minggang Wan: “We have done everything in our power to keep our processes running as smoothly as possible. We have complied with all required hygiene regulations and have developed our own additional safety measures to ensure that our staff are taken care of. We have also ensured that our customers are able to reach us by making our team accessible on electronic platforms as they continue to work from home.”

This accessibility has allowed TLT-Turbo’s customers to continue to rely on the products and services that play a crucial role in their daily operations. Several customers have sent in words of gratitude for the role that TLT-Turbo’s products and support have played in keeping them going.

Currently, TLT-Turbo continues to encourage concerned clients and suppliers to reach out their TLT-Turbo representatives in the various regions. Locate your nearest point of contact here.

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Model Acceptance Tests Go Virtual!

An important task carried out by TLT-Turbo is the conducting of aerodynamic model acceptance measurements and final acceptance tests in the presence of our customers. These tests demonstrate the aerodynamic performance of TLT-Turbo fans on a model test stand to meet the required fan characteristics.

Model tests are significantly cheaper and less complex than conducting tests on a full-size performance test stand (FSPT) such as the one that TLT-Turbo has set-up in Chengdu, China. TLT-Turbo has various model test stands at their facilities in Germany and is able to test different diameters of axial fans, centrifugal fans and full-size jet fans.

Due to the restrictions of the COVID-19 pandemic, it is not possible to host clients for witnessing tests at our R&D center in Zweibruecken. In an effort to continue providing excellent customer service and for current orders to move ahead, TLT-Turbo has found a solution – making acceptance tests available for customers to attend virtually!

Inspired by the global movement to move physical business processes such as meetings and inspections online, TLT-Turbo started looking for a software solution that would allow them to conduct virtual aerodynamic model acceptance tests.

The solution was found through software, which allows classic video conferences to be combined with a connection to virtual reality on smartphones, tablets, smart glasses, or a video screen. This makes it possible for participants in a teleconference meeting to see and experience everything as if they were nearby.

“Our team has run through the process and rehearsed internally to make sure that we are ready to fully cover every aspect of the testing and we are ready to offer this service to our clients to allow work and delivery of fans to continue,” says Dr. Sebastian Fleder, TLT-Turbo Product Manager for Aftermarket and Services. “This is a major advancement in the digitalization of our offering. In future, even as we move into a post-COVID world, this model will remain an alternative option to conventional model acceptance testing, trouble shooting, inspections and many other services for all customers as it saves them both time and money.”

If you would like more information about TLT-Turbo’s ‘Remote Service Support’ or you need fan expert’s assistance, please use the contact form on our website or contact your local TLT-Turbo representative.

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TLT-Turbo India Doing their Part to Alleviate COVID-19 Burden

Like the rest of the world, India is facing the challenges of the COVID-19 pandemic and the effects of their own national lockdown. Those living below the poverty line as well as day workers and laborers have been particularly hard hit by the nationwide lockdown that started on 23 March 2020.

India’s Prime Minister addressed the nation and requested support for those in need. To facilitate donations, a special PM Office bank account was set up for individuals and organizations who wished to play their part in helping the nation’s needy.

While working from home, the team at TLT-Turbo India started discussing the unthinkable challenges facing their less fortunate fellow citizens and decided that they wanted to step up. In a moving and overwhelmingly generous gesture, the entire team decided to donate one day’s salary to the cause. This response on an individual level inspired TLT-Turbo India management to match their donations as a company. Together they reached a total amount of just over 100 000 Rupees (1300 Euro) which was deposited into the PM Office account.

“We felt a responsibility towards this cause. We are grateful to be able to continue working from home when so many others cannot work at all. The TLT-Turbo India team working from home are in contact every day and through our discussions it came to light that this cause was something we were all thinking about. I know that this amount may not be as high as some donations by larger companies, but our intent and philosophy is always do what we can to care for others and I am so proud of my team for making this happen,” says Pankaj Sohoni, TLT-Turbo India Managing Director.

Global Managing Director, Rainer Redinger applauded TLT-Turbo India for their generosity and sense of responsibility toward their fellow citizens. “Civic duty and pride are near to our hearts at TLT-Turbo. This donation demonstrates this part of our corporate culture perfectly. Throughout the COVID-19 pandemic and the various lockdowns that have been put in place across the world, the TLT-Turbo Global Team continues to show not only astounding resilience and motivation but also empathy for those who have been hardest hit. I would like to personally thank TLT-Turbo India for leading by example and for showing the world how unified action and solidarity can make a difference.”

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